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• As soon as we receive your order, we need approx. 1-2 working days to process it
• The delivery time via parcel service provider is 2-5 working days.
• free shipping within Germany
• within the EU €19.99 EUR countries included:

(Austria, Belgium, Czech Republic, Denmark, France, Hungary, Italy, Latvia, Luxembourg, Netherlands, Poland)

• other EU states on request at: online@viertec.de

• Do you have questions about a product or your delivery ? We're happy to answer your questions at online@viertec.de .
• We try to present our products as realistically as possible; however, we would like to point out that minor deviations may occur due to the production process.

• If you have questions about your payment, we will gladly answer them at online@viertec.de .
• The following payment options are available:

Apple Pay

Google Pay

· Klarna

Visa

Mastercard

Maestro

Union Pay

Instant bank transfer

Shop Pay

• Return (1-2)

1. If you wish to cancel your purchase or are not satisfied with your delivery, please contact our support team: online@viertec.de
2. Viertec-caravaning.de offers a voluntary cancellation period of 30 days.

• Returns (1-6)

1. The buyer is responsible for return shipping costs.
2. Upon request, we will gladly provide you with a return shipping label.
3. You can request this via online@viertec.de .
4. Return shipping conditions: For a return, it is essential to use the original packaging to ensure our product arrives undamaged. Therefore, we require the original box with the insert as shipped by us. Only then can we provide a replacement or a full refund.

5. In case of violation, we reserve the right to invoice for any resulting damages.

6. We are insured against transport damage, so you will not incur any additional costs.

• Damage in transit?! (1-4)

1. In case of transport damage, we need meaningful information.
   Pictures of the damage to the packaging and the goods.
2. Please send these by email to: online@viertec.de
3. After receiving your complaint (including images)
   We will then contact the shipping provider to report the damage. All goods we ship are insured, so you will receive...
   We will provide feedback unsolicited after the complaint has been clarified.
4. If it is a case of transport damage,
   You will receive a free replacement delivery.